Objectives: To introduce the Balanced Scorecard as an effective Strategic and Performance Management System to senior leaders, managers and consultants in organizations, with emphasis on strategy map and performance measurements identification and evaluation for achieving strategic objectives and efficient performance to sustain and continually improve their business.

Benefits: Attendees will gain an overview of the Balanced Scorecard journey throughout its different phases starting with Top Management decision to proceed, through its major building blocks until full set-up, implementation and continuous evaluation.

Who Should Attend: Participants in Management positions, public or private sectors.

Workshop Content:

Part 1 – Critical Elements of the Balanced Scorecard:
Introduction to Strategic Management, Benefits, Strategic planning, Factors affecting Strategic Management, Change management planning, Commitment to performance-based management, Pre-planning activities, Process management, System assessment, Critical elements for success, Motivation and engagement of employees.

Part 2 – Strategic Planning:
The Strategic Management System House, Vision, Mission, Guiding principles, Core values, Strategic results, Customer value proposition, Strategic plan launch, Elements of the plan, Players’ roles and responsibilities

Part 3 – Strategic Objectives and Strategy Map:
Balanced scorecard perspectives, Strategic themes and results, Strategic themes’ teams, Strategic objectives, Objectives causal relationships and overall corporate strategy map.

Part 4 – Performance Measures and Strategic Initiatives:
Building significant performance measures, Defining and presenting the performance measures, Characteristics of the measures, Balancing the measures, Identifying and prioritizing the strategic initiatives.

Part 5 – Cascading the Scorecard:
Aligning the business unit objectives with the corporate strategy, Cascading process and planning, Communication, Empowerment rewards and recognition.

Part 6 – Performance Data, Evaluation and Improvement:
Performance data collection methods, Automation, Analysis of data, Evaluation of performance measures, Communication of progress and results, Tracking status and actions. What to evaluate, Results’ evaluation and analysis, Changes and continual improvement, Communication of results, Acting on and using performance information.

Questions and Answers
Interactive Group Workshops (Teamwork)
Case studies
Certificate of Attendance